Refund policy

The 30-Day Polished Promise

You have 30 days from the date of delivery to request a return or refund. We make tools we'd use ourselves — if something isn't right, we'll make it right.

What's covered

• Items that arrive damaged in transit (broken case, bent tool, etc.)
• Wrong items shipped (you ordered the kit, you got something else)
• Items lost in transit (tracking shows "delivered" but never arrived)

For any of the above, email hello@polishedstudio.net within 30 days of delivery with:

1. Your order number
2. A clear photo or short video showing the issue
3. A brief description of what went wrong

We will refund you in full or ship a replacement at no cost — your choice.

What's not covered

Because our tools are personal-care items used directly on the skin, we cannot accept returns of opened kits that don't show damage or shipping issues. We also can't refund based on individual experience or preference. We make this clear up front so there are no surprises after purchase.

How long refunds take

Approved refunds are issued to your original payment method within 3–5 business days. Your bank or card provider may take an additional 2–10 business days to display the refund on your statement.

Questions? Email hello@polishedstudio.net and a real person will reply within one business day.