Frequently Asked Questions
1. Where do you ship?
We currently ship within the United States only — all 50 states. We don't ship internationally at this time.
2. How fast is shipping?
Current delivery options and timing are shown at checkout. Free shipping applies on orders over $25.
3. What payment methods do you accept?
PayPal and any other payment methods displayed at checkout.
4. Is my payment information secure?
Yes. We never see or store your full card number. Payments are processed through secure checkout providers.
5. Can I change or cancel my order after placing it?
If you contact us within 1 hour of placing an order, we'll do our best to update or cancel before it ships. After dispatch, we can't guarantee changes, but we'll do our best to help.
6. How do I take care of the tools?
Wipe each tool with rubbing alcohol before and after use, dry with a clean cloth, and store flat in the carry case. The kit includes simple care guidance to help identify and store the tools.
7. Are the tools safe to use?
Polished tools are designed for cosmetic personal-care use. Use them gently, never force anything, and stop immediately if you experience irritation. They are not medical devices and not intended to treat any condition.
8. What's your return policy?
30 days from delivery for damaged, wrong, or lost items, with photo evidence. Full details are on the Returns page.
9. Do you offer wholesale or bulk orders?
Not at the moment, but email hello@polishedstudio.net and we'll let you know if that changes.
10. How do I contact a real person?
Email hello@polishedstudio.net. We reply within one business day.