Frequently Asked Questions
1. Where do you ship?
We ship within the United States only — all 50 states. We don't ship internationally at this time.
2. How fast is shipping?
Orders dispatch from our US warehouse within 24 hours and arrive within 2–4 business days. Free over $25.
3. What payment methods do you accept?
Shopify Payments (Visa, Mastercard, Amex, Discover), PayPal, Apple Pay, Google Pay, and Shop Pay.
4. Is my payment information secure?
Yes. We never see or store your full card number. All payments are processed through Shopify's PCI-compliant payment system.
5. Can I change or cancel my order after placing it?
If you contact us within 1 hour of placing an order, we'll do our best to update or cancel before it ships. After dispatch, we can't change the order, but you can return it under our 30-day policy.
6. How do I take care of the tools?
Wipe each tool with rubbing alcohol before and after use, dry with a clean cloth, and store flat in the carry case. The Pore Care Guide PDF (free with every order) walks you through it.
7. Are the tools safe to use?
Polished tools are designed for cosmetic personal-care use. Use them gently, never force anything, and stop immediately if you experience irritation. They are not medical devices and not intended to treat any condition.
8. What's your return policy?
30 days from delivery for damaged, wrong, or lost items, with photo evidence. Full details on the Returns page.
9. Do you offer wholesale or bulk orders?
Not at the moment, but email hello@polishedstudio.net and we'll let you know if that changes.
10. How do I contact a real person?
Email hello@polishedstudio.net. We reply within one business day — usually within a few hours.